SHIPPING & RETURNS

SHIPPING & DELIVERY TIME

Any US orders can be cancelled up to 48 hours. Any products that are custom ordered from Europe, cannot be cancelled 24 hours after you receive your order confirmation. Shipping times may vary depending on the country of origin and stock.

DELIVERY

Small items sent by UPS, these will be delivered as soon as possible, and the courier will not call ahead in advance to schedule delivery. Courier deliveries do not require a signature upon delivery and your package will be left on your doorstep if you are not available to receive it.

Free standard delivery within the US on orders over $499. Most accessories and lighting will be sent by UPS. Larger items and furniture will be delivered to the outside of your home or building.

Room of Choice & White Glove Delivery
This includes inside delivery, in room of choice, and is available at checkout (US clients ONLY) for $199. This service is subject to availability based on your address/type of residence and what type of furniture needs to be delivered inside. White Glove Delivery:
This includes inside delivery, room of choice and packaging removal and light assembly.

SALE/PROMOTIONS

All promotional offers cannot be combined with other promotions or discount codes. Free US shipping valid within the continental US only. Any promotional offer is not valid retroactively towards previous purchases outside the promotional period. All sales are final.

CANCELLATIONS

Any products that are custom ordered from Europe - for this reason, all sales are final. If you wish to cancel an order, please do so within 24 hours of receiving an order confirmation.

If you want to cancel an order, you must notify us by email at customerservice@odigweinteriors.com. All order cancellation requests are subject to approval.

RETURNS

Orders may be returned within 15 days of receipt for a refund equaling the purchase price minus a 25% restocking fee. Customer is resposible for return shipping costs. To request to return an order, send an email to customerservice@odigweinteriors.com with your name, order number, and reason for returning. If your return request is approved, you will receive an email confirming the return and next steps.

The following items are excluded from our return policy:
- assembled products
- used items or items without original packaging
- final sale items

* At this time, we are not accepting large furniture returns.

DAMAGE - SPARE PARTS

You have 72 hours to report damages, or should there be any issues that would require a replacement or spare piece for your ordered items, please read the following steps carefully: 

  1. Make sure to retain the package and packaging materials from our products to successfully address your claim.
  2. Submit clear photos of the exterior and internal packaging and the issue that is being reported, along with a photo of the shipping mark (the white sheet on the box with the barcode)
  3. Finally, provide a brief explanation of the issue and how it occurred.

*Please note that spare pieces are subject to availability and claims can take up to 6-8 weeks to process*.

In the unlikely event your product arrives damaged, please email photos to customerservice@odigweinteriors.com, or call our customer care team at (470) 709-5924.